Return Policy/ Warranty

Limited Warranty and Limitation of Liability. RWB warrants that any Product manufactured by RWB will be free from defects in material and workmanship for 30 days following date of original purchase (“RWB Warranty”). The RWB Warranty extends to the End-User of such Product. The “End-User” is defined as the person purchasing the Products directly from RWB or an authorized dealer of RWB. RWB specifically disclaims all warranties on any Product or product (express or implied) not manufactured by RWB, as well as any Product or product sold by any third party that is not an authorized dealer of RWB. No warranty is transferable by the End-User. As a condition to granting the RWB Warranty, Buyer covenants to use the Product with due care and consistently with the Product’s specifications. Any failure of Buyer to adhere to this covenant voids the RWB Warranty. Such failure includes, without limitation, misuse, mishandling, misapplication, neglect (including but not limited to improper maintenance), accident, improper installation, modification (including but not limited to use of unauthorized parts or attachments), or adjustment or repair performed by anyone other than RWB. THE RWB WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES (EXCEPT OF TITLE), ARISING FROM OPERATION OF LAW, OR ARISING FROM TRADE USAGE OR COURSE OF DEALING, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE. RWB shall not be subject to any other obligations or liabilities whatsoever, with respect to the Products manufactured or furnished by it, or any undertakings, acts or omissions relating thereto. If Buyer believes a Product is defective and therefore covered by the RWB Warranty, the original buyer shall initiate an RMA as set forth in Section 13 of this Contract. If RWB determines that such Product is covered under the RWB Warranty, then RWB, at its option may, (i) repair the Product, (ii) replace the Product, or (iii) refund the Price of the Product.
RWB WARRANTIES MANUFACTURING DEFECTS ONLY, PERFORMANCE OR RACING PRODUCTS ARE NOT WARRANTED FOR WEAR OR BREAKAGE UNDER ANY CIRCUMSTANCE. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THE CONTRACT, RWB SHALL NOT BE LIABLE FOR ANY OF THE FOLLOWING TYPES OF LOSS OR DAMAGE ARISING UNDER OR IN RELATION TO THE PRODUCT/CONTRACT (WHETHER ARISING BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE AND WHETHER OR NOT SUCH LOSS OR DAMAGE IS FORESEEABLE, FORESEEN OR KNOWN): (I) ANY LOSS OF PROFITS, BUSINESS, CONTRACTS, ANTICIPATED SAVINGS, GOODWILL OR REVENUE, ANY WASTED EXPENDITURE, OR ANY LOSS OR CORRUPTION OF DATA (REGARDLESS OF WHETHER ANY OF THESE TYPES OF LOSS OR DAMAGE ARE DIRECT, INDIRECT OR CONSEQUENTIAL); OR (II) ANY SPECIAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING, EVEN IF ANY OF THE LIMITED REMEDIES OF THIS CONTRACT FAIL TO FULFILL THEIR ESSENTIAL PURPOSE. IN NO EVENT SHALL RWB’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE PRODUCTS, ANY ANCILLARY SERVICES PROVIDED BY RWB, OR THE CONTRACT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL OF THE AMOUNTS PAID TO RWB WITH RESPECT TO THE PRICE PAID FOR SUCH PRODUCT OR PRODUCTS GIVING RISE TO RWB’S LIABILITY.

Return of Products for Credit Consideration. RWB’s companies are not required to accept any returns but may accept returns from time to time in its sole discretion. Only Products that are new, unused, have never been installed, and remain undamaged are eligible for returns. All Products returned must have an authorized RMA (Returned Materials Authorization) number issued by a RWB Company. Buyer shall apply for an RMA number by contacting RWB Company (phone or email). When applying for the RMA number, Buyer must provide the article/Product serial number, date of original shipment, invoice and any other details requested by a RWB company).

RMAs must be separated into three (3) different categories: (A) Stock Return, (B) Warranty, and (C) Return for inspection purposes, all shipments of returned merchandise must be sent freight prepaid.

Products returned for the convenience of Buyer, or any reason beyond the control of RWB company, will be subject to a minimum service charge of 20% of the invoiced Price for such Products. The Buyer shall prepay all transportation costs associated with a return. The return of any nonstandard Products may be subject to higher restocking fees at RWB’s Companies sole discretion. Should a claim be found to be a valid RWB Warranty claim, Buyer shall receive pre-paid freight reimbursement from RWB’s Companies plant of origin to the original shipping destination. No obsolete or customized Products or parts may be returned. All items returned to RWB Companies must be shipped freight prepaid, properly protected and intact to the respective RWB brand facility, contact RWB brand for destination address. This policy ONLY applies to Products purchased directly through a RWB Company. For any other purchases, please contact your authorized retailer directly. Arrangements must be made in advance – before item is returned to RWB Company. Products shipped prior to cancellation or refused upon delivery may be charged published shipping cost rates for both outbound and returned shipping. In ALL cases shipping costs will not be refunded. Returns must be initiated by the original purchaser. There are NO returns or refunds awarded on used or installed Products. In order to begin a return, please call us directly to speak with a representative regarding all returns. (See RWB Company Website for Contact Info.)